OUR RETURN POLICY
Autumn and May consider your choice and decision in high value, and we always want you to be delighted every time you shop with us. However occasionally, we understand that you may wish to return items.
You can return any items within 28 Days from the date of purchase and can request a full credit or Exchange. You can Return a product by Post or in Person at our store.
RETURN BY POST
Items can be returned by Post within 28 Days for a Credit note or Exchange as we confirmed above. For your benefit and security, in the event of a postal return we highly recommend that you send the goods back to our store by Royal Mail Special Delivery Service. This will ensure proof of delivery and insurance of the goods whilst they are in transit.
Please use the following address for any return by post:
Autumn and May Jewellery, 9a Greenwich Market, Greenwich, London, SE10 9HZ.
It will be highly helpful, if you could put a small note about the return reason and details. On the occasion of an exchange request, we will send the exchanged and new products back to you the address you have registered in our website by Royal Mail Special Delivery Service and inform you this by E Mail.
IN STORE RETURN
Alternatively, purchases may be returned to our store (Store Address: Autumn and May Jewellery, 9a Greenwich Market, Greenwich, London - SE10 9HZ) in person; We will be pleased to process your credit or exchange request. Our store Opening time is: 10.00 AM to 5.30 PM 7 days a week.
RETURN TERMS AND CONDITIONS
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The item(s) must be in its original condition and packaging accompanied with a proof of purchase.
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We cannot give you Cash Refund.
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We cannot accept returns for items which have been altered or personalize messages engraved.
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We cannot accept returns for items which have bought from a Sale Offer Category.
If you should experiance any problems with, or have any queries about our return procedure please contact us on 0208 293 9361 (Call charged at local rate) between 10.00 AM to 5.30 PM every day, where one of our members of staff will assist you with your query. If you wish to contact us outside our business hours, please email us: info@autumnandmay.co.uk.