Deliveries and Returns
EXCHANGES AND RETURNS
Autumn and May consider your choice and decision in high value, and we always thrive that you are delighted every time you shop with us. However, occasionally, we understand that you may wish to return the items.
You can return any items within 30 days from the date of purchase and you can request a full refund, Credit Note, Gift Card, or exchange with another item(s).
Items can be returned by post within 30 days for an exchange or refund as we confirmed above. Only the product prices will be reimbursed, as the postage or the carrier charges are non-refundable. For your benefit and security, in the event of a postal return, we kindly recommend that you send the goods back to our store by tracked services. This will ensure proof of delivery and insurance of the goods whilst they are in transit.
Please use the following address for returns by post:
Autumn and May Jewellery, 9A Greenwich Market, Greenwich, London, SE10 9HZ.
On the occasion of an exchange request, we will send the exchanged new goods back to you with no additional postage cost on the address you have registered on our website while placing your initial order or otherwise advised by you. The order will be dispatched using the previous mode of shipment and an email will be sent to you with the shipping information.
IN-STORE EXCHANGE or RETURNS
Alternatively, purchases can be returned to our store in person (Store Address: Autumn and May Jewellery, 9A Greenwich Market, Greenwich, London – SE10 9HZ); we will be pleased to process your refund or exchange request (for online purchases only). Our store Opening time is: 10.00 AM to 6.00 PM 7 days a week.
The items bought online can be exchanged in our store within 30 days of your purchase.
The item(s) must be in its original condition and packaging accompanied by a proof of purchase.
We cannot accept returns for items that have been altered or personalized messages engraved or any customized products such as distinctively requested or Special orders.
We cannot accept returns for items that have bought with a personalized messaged engraved, or from a “Sale” Offer Category.
If you should experience any problems with, or have any queries about our return procedure please contact us on 0208 293 9361, between 10.00 AM to 6.00 PM every day, where one of our members of staff will assist you with your query. If you wish to contact us outside our business hours, please email us: [email protected]
PEACE OF MIND
If you change your mind after placing an order, you can cancel it at any point before we dispatch it to you. Kindly please use contact us form alternatively send us an email or simply give us a call.
Any orders dispatched after you have changed your mind, we will accept the returns in their original state and arrange your refund.
Once you have ordered your lovely jewellery, we aim to ship it the same day during our working hours or the Next working Day via Royal Mail
Next-Day Special Delivery: 1-2 Working Days
First Class Signed For 2 – 3 Working Days
Standard Delivery : 3 – 7 working days
Europe International Shipping : 3 – 5 Working Days
USA, CANADA, AUSTRALIA and Rest of the World – 5 – 10 Working Days
Free Standard UK delivery for order over £40
Although the deliveries are usually on time, they do depend on the Shipping Carrier’s schedules, but Please do contact us if you do not receive it beyond this time frame.
COVID -19 Updates :
We sincerely appreciate your patience and know that how important your purchase is we will do everything to get your parcel delivered in time for you, However, this is a very unpredictable and unprecedented time we are going through and we regret to say the current delivery times have extended and may take a day or two longer for the delivery. Please do contact us if you still do not receive it and we can offer you options to resolve the issue.