Orders and Payments


Order Process:

Using our step-by-step order process on the website, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract between you and us. However please note orders will only be accepted and a confirmation email will be sent to you once your payments have been authorised.

Please ensure all your details are correct and the item you have purchased before submitting the order. If you have made an error please do not hesitate to contact us by email or telephone.

If this is your first order with us on our website you can complete the purchase by entering your billing/shipping address and can also create an account by choosing a password of your choice for future orders. Please keep your password safe and confidential, in event of you forgetting the password, you may able to re-set the password through our website. The website will generate automated email will be sent to you to RE-SET your password.

Your Order With Us:

All purchases online are subject to acceptance by us. An email notification will be sent to acknowledge your order has been placed with us. An order number will be assigned to your purchase, this email however does not comply any acceptance of your order.

If your order has been accepted we will send you the confirmation email, which constitutes a formal acceptance of your order with us.

The dispatch email of the product will give you further information on the estimated delivery date, shipping methods and will provide you with tracking information.

If we are unable to complete or accept your order, you will receive an email from us informing you that your Order has not been accepted and we will issue you the full refund on your order.



All payments are to be made at the time of confirmation of your order. We accept payments by all major Debit and Credit cards.

Payment will be taken from your credit or debit card as soon as you have placed your order. We cannot dispatch your order(s) until full payments have been made. If we are unable to process or fulfill your order for any reason, we will refund you in full.

All the payments by card, credit or debit cardholders depends on authorisation and authentication, if the card issuers or our service provider deny or does not authorise or validate the payments for any reasons we are not to be held responsible for any delay or non delivery of your ordered items.

To safeguard your shopping experience online we use standard Internet encryption technology. This means that all of the data you send to us, over the internet, is encrypted and protected and we do not store or hold any of your payment details anywhere on the site.



We’ve partnered with Klarna to give you a better shopping experience. Its’s smooth and Simple. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment/financing options. Payment is to be made to Klarna:

Pay in 3 instalments

Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. No impact to your credit score.

How to shop with Klarna

+ Add item(s) to your cart and head to the checkout.

+ Select Klarna at the checkout to pay as you like for your purchase.

+ Manage your orders and payments in the Klarna app.

Safe and secure

Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.

Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice



Autumn and May use the latest internet security tools to make sure that it is safe for you to shop with us. We have enabled Internet standard encryption technologies such as SSL (secure sockets layer) to encrypt your sensitive personal data when transmitting to us. This means that all of the data you send to us, over the internet, is encrypted and protected. We are constantly updating security technologies in order to serve you with the ultimate level of security. Autumn and May do not hold or store any of your Credit Card or Debit Card details anywhere on your website. Your Card details are simply passed securely to our payment processor for authorization by your bank. When you choose installment payments or opt in to store your card details for any future payments, your card details are securely held by our payment processor only, not by us.


The product prices throughout the website are quoted in Pounds Sterling including UK VAT. A detailed VAT breakdown shown at Shopping Bag and Checkout Page

Any applicable packing and delivery costs will be added to the total price due of your goods at checkout. Prices listed on the website are applicable exclusively to goods purchased through this website. Prices applicable to goods purchase at Autumn and May stores may or may not differ from those listed on this website.

While we make every effort to ensure that the goods shown on our website are currently available at the precise price shown on the website, we cannot guarantee that this will always be the case.

If a pricing error is been made on our website or in the ordering process we will inform you as soon as possible and make propositions of buying the goods at the correct price or cancelling the order or offer you an alternative product. Your order will be cancelled if we are unable to get in contact with you to notify.