Terms and Conditions

INTRODUCTION

Welcome to AUTUMN AND MAY. Please read the Terms & Conditions carefully, by continuing to use this website for placing your orders online you are deemed to have understood and accepted these terms and conditions.

AUTUMN AND MAY refer (“WE” or “US”) to registered business as AUTUMN AND MAY JEWELLERY DESIGNS LTD.

“YOU” refers to the consumer, a person, or an individual above the age of at least 18 years old using this website for placing the order or if you are under 18, that you are placing an order with the consent of your parent or guardian.

OUR WEBSITE CONTENT

The content found on this website is the property of Autumn and May and is protected by British and International laws. This includes all content and materials on this site, inclusive of designs, text, logos, icons, images, graphics and layout, etc,  which are owned or licensed by Autumn and May or its Designers/Brands/Suppliers partnering business with us. You may not copy, reproduce, distribute, republish, download, display, post, transmit, or use any part of the website in any manner for any commercial purpose without prior consent by us. You may print, share, or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please use our contact us page for further inquiry.

While our website is as accurate, current, complete, or error-free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control.

We will do our best to endeavor the availability of our website uninterrupted and the transmissions will be as smooth as possible. However occasionally you may sometimes experience restricted view or suspension, this may be due to the modification or the maintenance or that we are introducing new features and services on our website. We will make every effort to minimize the duration of any such events.

We reserve the right to terminate the website, or parts of it, remove any products or services without the prior warnings which may take place in any events of technical difficulties or actions beyond our control.

The product images and colours are rendered to the best possible accuracy, please bear in mind we cannot guarantee that colours in our images will be displayed correctly on different device screens. The ability to render the image and colours may vary based on the device screen technology and resolution.  The product dimensions supplied are intended to give an approximate indication of the size of individual products. The product shown may not be of actual size.

THIRD-PARTY WEBSITES

This website may contain links to other websites, these external websites are beyond our control. We do not encourage or endorse the use of such websites neither do we take the responsibility for any product or services they may have to offer you. You are entitled to use those websites at your own understanding.

ORDERS

Order Process:

Using our step-by-step order process on the website, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract between you and us. However Please note orders will only be accepted and a confirmation email will be sent to you once your payments have been authorized.

Please ensure all your details are correct and the item you have purchased before submitting the order. If you have made an error please do not hesitate to contact us by email or telephone.

If this is your first order with us on our website you can complete the purchase by entering your billing/shipping address and can also create an account by choosing a password of your choice for future orders. Please keep your password safe and confidential, in event of you forgetting the password, you may able to re-set the password through our website. The website will generate an automated email that will be sent to you to RE-SET your password.

Your Order with us:

All purchases online are subject to acceptance by us. An email notification will be sent to acknowledge your order has been placed with us. An order number will be assigned to your purchase, this email however does not comply with any acceptance of your order,

If your order has been accepted we will send you the confirmation email, which constitutes a formal acceptance of your order with us.

The dispatch email of the product will give you further information on the estimated delivery date, shipping methods, and will provide you with tracking information.

If we are unable to complete or accept your order, you will receive an email from us informing you that your order has not been accepted and we will issue you the full refund on your order.

PAYMENTS

All payments are to be made at the time of confirmation of your order. We accept payments by all major Debit and Credit cards.

Payment will be taken from your credit or debit card as soon as you have placed your order. We cannot dispatch your order(s) until full payments have been made. If we are unable to process or fulfill your order for any reason, we will refund you in full.

All the payments by card, credit or debit cardholders depend on authorization and authentication, if the card issuers or our service provider deny or does not authorize or validate the payments for any reasons we are not to be held responsible for any delay or non-delivery of your ordered items.

To safeguard your shopping experience online we use standard Internet encryption technology. This means that all of the data you send to us, over the internet, is encrypted and protected and we do not store or hold any of your payment details anywhere on the site.

KLARNA PAYMENTS

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment/financing options. Payment is to be made to Klarna:

• Pay Later
• Pay in 3

Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

PRICING

The Product Prices throughout the website are quoted in Pounds Sterling including UK VAT. A detailed VAT breakdown showed on Shopping Bag and Checkout Page

Any applicable packing and delivery costs will be added to the total price due of your goods at checkout. Prices listed on the website are applicable exclusively to goods purchased through this website. Prices applicable to goods purchase at Autumn and May stores may or may not differ from those listed on this website.

While we make every effort to ensure that the goods shown on our website are currently available at the precise price shown on the website, we cannot guarantee that this will always be the case.

If a pricing error is been made on our website or in the ordering process we will inform you as soon as possible and make propositions of buying the goods at the correct price or canceling the order or offer you an alternative product. Your order will be canceled if we are unable to get in contact with you to notify you.

EXCHANGES AND RETURNS

Autumn and May consider your choice and decision in high value, and we always thrive that you are delighted every time you shop with us. However, occasionally, we understand that you may wish to return the items.

You can return any items within 30 days from the date of purchase and you can request a full refund, Credit Note, Gift Card, or exchange with another item(s).

Items can be returned by post within 30 days for an exchange or refund as we confirmed above. Only the product prices will be reimbursed, as the postage or the carrier charges are non-refundable. For your benefit and security, in the event of a postal return, we kindly recommend that you send the goods back to our store by tracked services. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

Please use the following address for returns by post:

Autumn and May Jewellery, 9A Greenwich Market, Greenwich, London, SE10 9HZ.

On the occasion of an exchange request, we will send the exchanged new goods back to you with no additional postage cost on the address you have registered on our website while placing your initial order or otherwise advised by you. The order will be dispatched using the previous mode of shipment and an email will be sent to you with the shipping information.

IN-STORE RETURN or EXCHANGE

Alternatively, purchases can be returned to our store in person (Store Address: Autumn and May Jewellery, 9A Greenwich Market, Greenwich, London – SE10 9HZ); we will be pleased to process your refund or exchange request (for online purchases only). Our store Opening time is: 10.00 AM to 6.00 PM 7 days a week.

The items bought online can be exchanged in our store within 30 days of your purchase.

The item(s) must be in its original condition and packaging accompanied by proof of purchase.

We cannot accept returns for items that have been altered or personalized messages engraved or any customized products such as distinctively requested or Special orders.

We cannot accept returns for items that have bought with a personalized message engraved, or from a “Sale” Offer Category.

If you should experience any problems with, or have any queries about our return procedure please contact us on 0208 293 9361, between 10.00 AM to 6.00 PM every day, where one of our members of staff will assist you with your query. If you wish to contact us outside our business hours, please email us: info@autumnandmay.co.uk

PEACE OF MIND

If you change your mind after placing an order, you can cancel it at any point before we dispatch it to you. Kindly please use contact us form alternatively send us an email or simply give us a call.

Any orders dispatched after you have changed your mind, we will accept the returns in its original state and arrange your refund.

CANCELLATIONS

Occasionally, orders or part of an order are canceled by us for various reasons.

Your payments were unauthorized or our system could not verify your details.

The shipping address could not be verified.

The website may display a product by an error which has discontinued or out of stock, we will inform you by email or telephone and offer you either a full refund or provide you with alternative options. You will not be billed for any cancellations made by us.

Cancellation on Customised Products

Unfortunately due to the nature of Bespoke orders, we are unable to cancel, accept returns, or credit any customized orders that include Distinctive orders, personalized engraved items, or specially commissioned.

 

DELIVERIES 

Once you have ordered your lovely jewellery, we aim to ship it the same day during our working hours or the Next working Day via Royal Mail

Next-Day Special Delivery: 1-2 Working Days

First Class Signed For 2 – 3 Working Days

Standard Delivery : 3 – 7 working days

Europe International Shipping : 3 – 5 Working Days

USA, CANADA, AUSTRALIA  and Rest of the World – 5 – 10 Working Days

Although the deliveries are usually on time, they do depend on the Shipping Carrier’s schedules, but Please do contact us if you do not receive it beyond this time frame.

COVID -19 Updates :

We sincerely appreciate your patience and know that how important your purchase is we will do everything to get your parcel delivered in time for you, However, this is a very unpredictable and unprecedented time we are going through and we regret to say the current delivery times have extended and may take a day or two longer for the delivery. Please do contact us if you still do not receive it and we can offer you options to resolve the issue.

PROMOTIONS AND OFFER CODES

To redeem a promotion or offer code, please enter the code in the Voucher / Coupon code on the Shopping Bag page of the website and click Apply coupon, if it’s a valid code it will be applied to your final order. The promotion codes or offer codes are non-redeemable in store.

The following terms and conditions apply to our promotion or offer codes.

  1. Only one code can be used per Order/transaction unless otherwise stated.
  2. Codes are only applied to the item with Full product prices only; Codes cannot be applied on any of our Sale items.
  3. Codes are non-transferrable and no cash alternative is available.
  4. All offers and promotions dependants upon Stock Availability.
  5. We reserve the right to remove or amend all offers and promotions.
  6. Please note the discount codes such as our introductory welcome code may be applied on all brands and products on our website.

GIFT VOUCHER

Gift Vouchers are valid for up to 6 months from the date issued. The minimum amount starts from £25 to a maximum of £500. Gift Vouchers are non-refundable.

You can use your gift voucher if you are given it as a gift or you are the purchaser. The gift voucher can be used to make part or full payments towards the purchase you make online or in-store. Any remaining balance can be used for any of your future purchases with us.

Please consider your gift voucher like cash. We are not to be held liable for gift vouchers subsequently lost, stolen damaged or defaced.

The voucher is non-resalable, non-replaceable, and cannot be exchanged for cash.

COMPANY INFORMATION:

Registered Business Name: Autumn and May Jewellery Designs Ltd

(T/A: Autumn and May)

Registered in England under no:  10208588

Registered Address: 5 Carrwood Park, Selby Road, Leeds, United Kingdom, LS15 4LG

VAT Registration no: 243716216

STORE ADDRESS:

AUTUMN AND MAY

9A  GREENWICH MARKET,

LONDON, SE10 9HZ

Tel: 0208 293 9361

E-mail: info@autumnandmay.co.uk